At Ozynwear, we want you to feel confident about every purchase. If your order is not quite right, we’re here to help you request a return or exchange.
Please contact us within [Return Period] days of receiving your order to request a return or exchange.
For a change-of-mind or size-related request, items must be:
Please try on clothing carefully and keep the packaging until you are satisfied with your purchase.
Contact our support team with your order number, the product name and the reason for your request. For an exchange, please also include your preferred size, colour or replacement item.
Our team will review your request and provide the next steps, including the return address and any applicable shipping charges.
Please wait for our confirmation before sending an item back. We recommend keeping your return tracking details until the process is complete.
Exchanges are subject to stock availability. If your preferred item, size or colour is unavailable, our team will discuss the available alternatives with you.
Any price difference or applicable delivery charge will be confirmed before the exchange is processed.
Please check your order when it arrives. If you receive an incorrect item or notice damage or a fault, contact us as soon as possible.
Include your order number, a description of the issue and clear photographs of the item and packaging. Our team will review the details and help arrange a suitable resolution.
The original-condition requirements for change-of-mind returns do not apply to the fault or damage you are reporting.
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will normally be issued through the original payment method. For Cash on Delivery orders, our team will confirm the available refund method with you.
Refund processing times depend on the payment method and provider. We will share the expected timeframe when your refund is approved.
If you need to cancel or change an order, please contact us as soon as possible. We will check whether the request can be completed before dispatch.
If your order has already been dispatched, our return process will apply.
For help with a return, exchange or cancellation, please contact:
Email: helo@ozynwear.com
WhatsApp: 01836656666
Please include your order number so we can assist you more quickly.
