We currently deliver to [Delivery Countries or Regions]. Available shipping options will appear at checkout after you enter your delivery address.
If your location is unavailable, please contact us before placing your order.
Orders are usually processed within [Processing Time] after confirmation. Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, processing may take longer. If an issue affects your order, our team will contact you using the details provided at checkout.
Estimated delivery times after dispatch are:
Delivery estimates are provided as a guide. Courier delays, public holidays, customs checks, or circumstances outside our control may affect arrival times.
Shipping charges are calculated at checkout based on your delivery address and the available shipping method.
Please review the shipping charge and your order total before completing your purchase. Any applicable free shipping offer will be displayed on our website or at checkout.
Please provide a complete and accurate delivery address, including your building or villa number, street, city, and any helpful delivery instructions.
Use a valid email address and phone number so our team or delivery partner can contact you if needed.
If you notice an error after placing your order, contact us promptly. Address changes depend on whether the order has already been dispatched.
Where tracking is available, you will receive tracking details after dispatch. Tracking information may take some time to update on the courier’s system.
If your order has not arrived within the estimated delivery period, contact us with your order number so we can investigate.
If a delivery attempt is unsuccessful, please follow the courier’s instructions or contact our team for assistance.
Redelivery arrangements and any additional charges depend on the courier and the reason for the unsuccessful delivery. We will explain any applicable charges before arranging another shipment.
For international deliveries, customs duties, import taxes, or clearance charges may apply. These charges are [Included at Checkout / Payable by the Customer].
Customs processing may also affect delivery times.
If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and clear photographs of the item and packaging.
Keep the packaging until our team has reviewed the issue. Further guidance is available on our Return & Exchange page.
